Returns & Exchanges

At animate USA Online Shop, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

1

Initiate Your Request

Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals are intact.

3

Label and Ship

Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our warehouse team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing